Vacancy details

IT Helpdesk Engineer

Location: Hatfield

Posted on: 29/10/2021

Do you want to work for a diverse company that helps businesses grow and develop?

Do you enjoy working with people and get satisfaction from solving problems?

Are looking to launch your career in IT Support?

If you’ve answered “yes” to these questions the role of First Line Support Engineer could be for you!

About the role

You will be providing high quality first-line IT support to employees and customers across the following key areas:

  • Providing helpdesk support for customers both remotely and in person,
  • Carrying out routine changes to IT systems following established procedures, e.g. setting up and retiring users, configuring new hardware, assigning and unassigning licences, changing access rights,
  • Diagnosing and rectifying software and hardware issues reported to the helpdesk, escalating issues that cannot be resolved to other team members or external suppliers as appropriate,
  • Working with suppliers to source computer consumables and equipment.

About you

As our IT Helpdesk Engineer, you will have a keen interest in all areas of IT and ideally you will have some technical background in a similar role within an IT department. You will have a formal IT qualification such as Level 4 Diploma for ICT Professionals or equivalent.

We are looking for someone with excellent communication skills and an approachable manner in order to provide an efficient service, especially when under pressure. You will have keen interest in computer support and a rounded knowledge of PC hardware and be looking to build and expand your technical knowledge of Windows 10, Windows Server 2016/2019/2022 networks as well as applications such as MS Office. We want you to have a desire to learn whilst being passionate about IT and customer service, and continually looking to improve the quality of support throughout the business. 

You will need to have a flexible approach and be prepared for ad-hoc travel and occasional out-of-hours working to facilitate systems availability, and an ability to prioritise tasks and manage time.

What do we offer?

This role is based in our Hatfield office, but we are currently working from home with a requirement to be in the office once a week.

  • A salary between £17,778 - £19,693 per annum (depending on the experience and qualifications) for the right candidate;
  • Broadband allowance;
  • A generous, up to 10.5% non-contributory pension scheme (conditional upon being enrolled and remaining in the scheme for the duration of employment);
  • Ill-health income protection (conditional upon meeting the scheme rules)
  • Life assurance (Death in Service) scheme underwritten under the pension scheme regulations (conditional upon meeting the scheme rules)
  • 26 days holiday (rising to 28 after 2 years’ service, pro rata for part time)
  • Free car parking onsite
  • A flexible and supportive working culture including access to mental health first aiders
  • Wellbeing programme for employees including access to discounts, workshops, health screening, employee assistance programme, Doctorline and more
  • A modern, open space and technology enabled working environment
  • A range of flexible benefits including holiday-buy scheme, eye care vouchers, annual flu vaccination, Uno buses discount, discounted gym membership and a cycle-to-work scheme.

We are committed to equality of opportunity for all and value diversity in our workforce.  If you have a disability or special need that requires accommodation, please let us know.

About us

We are one of the UK’s foremost business support organisations with approximately 200 employees across a number of locations. For over 25 years, we have provided business advisory services to more than 500,000 small to medium sized businesses on behalf of Government and Private sector organisations. As a business we recognise that giving a superior service to our clients depends on making the most of our people and we aim to give our teams challenging opportunities, recognition for achievement, job enrichment and the maximum flexibility we can.

The fine print

  • Please note we are not a Home Office visa sponsorship licence holder and therefore you must be currently eligible to live and work in the UK to apply for this role.
  • Please read our recruitment privacy notice for information about how we process your personal data.

Apply now

Business Resilience Adviser

Hatfield

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Exemplas Limited
Titan Court
3 Bishops Square
Hatfield
Hertfordshire
AL10 9NE

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