Vacancy details

EEN MI & Adviser Support Executive

Location: Office based in Hatfield (currently working remotely)

Posted on: 27/07/2020

Do you have a great eye for detail with experience of working with databases and CRM systems?

Would you like to be part of a team that makes a real difference to innovative small businesses?

Do you have administration experience in a busy role?

If you’ve answered “yes” to these questions the role of EEN MI & Adviser Support Executive could be for you!

About the role

Enterprise Europe Network (EEN) provides advice, information and tailored support to ambitious SMEs that are looking to grow their business through innovation and internationalisation.

This role will provide ongoing assistance in the delivery of our the various contracts assigned to the EEN team and the wider innovation and programmes department.

You will work closely with the Innovation and Growth Advisers and Managers, to ensure the accurate and compliant recording of activity data (information and audit evidence), as well as generating and preparing management information and KPI reports.

Your key responsibilities will be:

  • Management of CRM entries
  • Assisting Advisers to manage their client portfolios through the provision of ad-hoc client status reports, CRM reports and CRM views;
  • Auditing of Key Account documentation, database and CRM entries for accuracy;
  • Populate the CRM with data for new Accounts from external sources;
  • Assisting with the completion and filing of monthly timesheets and the filing of expense receipts;
  • Carry out data cleansing within the CRM and local database systems
  • Provide support to the EEN Management Team in the organisation of internal and external meetings and events, booking meeting rooms, raising purchase orders and note taking.

About you

You will have experience working with CRM systems, databases and Excel in a busy office environment where you have to respond to multiple demands at a time and you will ideally have worked with similar funded contracts before.

You will also be;

  • Numerate and proficient at handling and manipulating quantitative data;
  • IT literate with excellent experience of MS Office and must have intermediate Excel skills;
  • A team-player with good interpersonal skills;
  • A good communicator and confident note taker
  • Highly organised with the ability to prioritise own workload and meet deadlines;
  • Proactive and flexible individual with a ‘can do’ attitude;
  • Self-improver, solicits and uses feedback to manage own learning and development.

What do we offer?

What we offer

This is a fixed-term contract until March 31 2022 and it is a full-time role, but we are happy to have a conversation about flexible and part-time options. We are currently working remotely due to Covid-19 but this role will be based our Hatfield office when we return.

  • The salary of between £20,000 and £22,300 for the right candidate
  • Broadband allowance
  • A generous, up to 10.5% non-contributory pension scheme (conditional upon being enrolled and remaining in the scheme for the duration of employment)
  • 26 days holiday (rising to 28 after 2 years’ service, pro rata for part time) plus bank holidays
  • Free car parking onsite
  • A flexible and supportive working culture including access to mental health first aiders
  • Wellbeing programme for employees including access to discounts, workshops, health screening, employee assistance programme, Doctorline and more
  • A modern, open space and technology enabled working environment
  • A range of flexible benefits including holiday-buy scheme, eye care vouchers, annual flu vaccination, Uno buses discount, discounted gym membership and a cycle-to-work scheme.

We are committed to equality of opportunity for all and value diversity in our workforce.  If you have a disability or special need that requires accommodation, please let us know.

About us

Exemplas is one of the UK’s foremost business support organisations with approximately 200 employees across a number of locations. For over 25 years, we have provided business advisory services to more than 500,000 small to medium sized businesses on behalf of Government and Private sector organisations. As a business we recognise that giving a superior service to our clients depends on making the most of our people and we aim to give our teams challenging opportunities, recognition for achievement, job enrichment and the maximum flexibility we can.

The fine print

  • Please note you must be eligible to live and work in the UK to apply for this role.
  • Please read our recruitment privacy notice for information about how we process your personal data.

Apply now

EEN Contracts and Finance Lead

Office based in Hatfield (currently working remotely)

EEN Ecosystem Relationships & Gateway Lead


Contact us

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Exemplas Holdings Ltd
Titan Court
3 Bishops Square
AL10 9NE

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