Vacancy details

Posted on: 18/10/2018

Do you want to play a role in delivering international trade support across the region?

Would you enjoy being the first point of customer service contact for businesses looking to grow in international markets?

Are you great at multi-tasking and paying attention to detail?

If you’ve answered “yes” to these questions the role of Customer Care Executive based in our Hatfield office could be for you.

Who Are We?

Exemplas Trade Services Limited (ETSL) delivers the trade support services for the Department for International Trade in the East of England. ETSL is a subsidiary of the Exemplas Group, one of the UK’s foremost business support organisations with nearly 200 employees across a number of locations. Based in a state of the art head office in Hatfield, you will be joining the company at an exciting time when you can really influence the way in which the business transforms its culture and ensure it remains relevant to its customers and the markets in which it operates.

We are raising our game, and we’re looking for game changers as we continue to innovate and compete with the world’s best.

About the role

• You will be the first point of customer service contact for businesses looking to grow in international markets.
• You will answer incoming calls and emails from customers and partners, dealing with the issues and returning the call where answers/information need to be researched
• You will gain understanding of client needs through a preliminary analysis of the information and development needs they have and then provide the appropriate information, guidance or templates.
• You will provide administrative support to the trade team, comprehensive customer follow up and feedback service.
• You will accurately maintain client engagement records and ensure that all customer information required is captured and recorded

About you

• You enjoy working collaboratively with colleagues and are a clear communicator - in person, on the phone and in writing.
• You easily build rapport with customers and are able to develop trusting relationships with clients and colleagues.
• You are detail orientated and enjoy seeing tasks through to completion.
• You have previous experience in a busy work environment involving one or more of the following: sales, call centre, customer service, customer and/or public telephone contact, or similar.
• You are experienced in using ICT/CRM systems (such as Word, Excel, Outlook and Windows Explorer) data entry and ideally recording of customer details and activities.
• You have an understanding of some of the challenges and issues facing potential, new and experienced exporters and small businesses.
• You are aware of some aspects of business support available from local, regional and national business support providers.