Vacancy details

Customer Care Executive

Location: Hatfield

Posted on: 11/01/2019

Do you want to play a role in delivering international trade support across the region?

Would you enjoy being the first point of customer service contact for businesses looking to grow in international markets?

Are you great at multi-tasking and paying attention to detail?

If you’ve answered “yes” to these questions the role of Customer Care Executive based in our Hatfield office could be for you.

Who Are We?

Exemplas Trade Services Limited (ETSL) delivers the trade support services for the Department for International Trade (DIT) in the East of England. ETSL is a subsidiary of the Exemplas Group, one of the UK’s foremost business support organisations with nearly 200 employees across a number of locations.

What will I do as Customer Care Executive – International Trade?

  • Be the first point of customer service contact for businesses looking to grow in international markets.
  • Provide administrative support to the trade team for the management of DIT services and provide a comprehensive customer follow up and feedback service
  • Accurately maintain client engagement records and ensure that all customer information required is captured and recorded
  • Answer incoming calls and emails from customers and partners, dealing with the issues and returning the call where answers/information need to be researched
  • Understand client needs through a preliminary analysis of the information and development needs they have and then provide the appropriate information, guidance or templates
  • Encourage the take up of relevant services including support from an adviser as well as highlighting any other services that will be of benefit and make the appropriate referral

What skills and experience will I bring?

  • You enjoy working collaboratively with colleagues and are a clear communicator - in person, on the phone and in writing
  • You easily build rapport with customers and are able to develop trusting relationships with clients and colleagues
  • You are detail orientated and enjoy seeing tasks through to completion
  • You have previous experience in a busy work environment involving one or more of the following: sales, call centre, customer service, customer and/or public telephone contact, or similar
  • You are experienced in using ICT/CRM systems (such as Word, Excel, Outlook and Windows Explorer) data entry and ideally recording of customer details and activities
  • You have an understanding of some of the challenges and issues facing potential, new and experienced exporters and small businesses
  • You are aware of some aspects of business support available from local, regional and national business support providers

What do we offer?

What do we offer?

We offer a competitive salary up to £22,279 and a host of benefits including:

  • A generous 10.5% non-contributory pension scheme
  • New state of the art office, complete with Skype booths and free onsite parking
  • An impressive 26 days holiday, plus bank holidays rising to 28 days on 2 years completed service
  • A flexible and supportive working culture
  • Life assurance and ill-health income protection insurance
  • A range of flexible benefits including holiday-buy scheme, Uno buses discount, discounted gym membership and a cycle-to-work scheme, to name just a few. 

At Exemplas we are committed to equality of opportunity for all and value diversity in our workforce. If you have a disability or special need that requires accommodation, please let us know.

The fine print.

  • Please note this role is subject to mandatory Baseline Personnel Security Standard (BPSS) pre-employment screening comprising verification of identity, nationality and immigration status, confirmation of 3 years minimum employment history and/or other activity, and third-party verification of unspent convictions.
  • Please note you must be eligible to work in the UK to apply for this role.
  • Please read our recruitment privacy notice

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Exemplas Holdings Ltd
Titan Court
3 Bishops Square
AL10 9NE

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