Vacancy details

Customer Care Executive, ETSL

Location: Hatfield

Posted on: 04/06/2019

Do you want to play a role in delivering international trade support across the region?

Would you enjoy being the first point of customer service contact for businesses looking to grow?

Are you great at multi-tasking and paying attention to detail?

If you’ve answered “yes” to these questions the role of Customer Care Executive – International Trade based in our Hatfield office could be for you.

About the role

  • You will answer incoming calls and emails from customers and partners.
  • You will be conducting research in order to assist customers with their queries about growing their business in international markets.
  • You will gain understanding of client needs through an analysis of the information and development needs they have and then provide the appropriate information, guidance or templates.
  • You will provide administrative support to the trade team, comprehensive customer follow up and feedback service.
  • You will accurately maintain client engagement records and ensure that all customer information required is captured and recorded.

About you

  • You enjoy working collaboratively with colleagues and will be a clear communicator - in person, on the phone and in writing.
  • You have previous experience in a busy work environment involving one or more of the following: sales, call centre, customer service, customer and/or public telephone contact, or similar.  
  • You easily build rapport with customers and are able to develop trusting relationships.
  • You are detail orientated and enjoy seeing tasks through to completion.
  • You will have strong IT skills including Microsoft Office, particularly Excel, and have experience of using a CRM system.
  • You have an understanding of some of the challenges and issues facing potential, new and experienced exporters and small businesses.
  • You are aware of some aspects of business support available from local, regional and national business support providers.

What do we offer?

What we offer

  • The salary of up to £22,279  per annum for the right candidate
  • A generous 10.5% non-contributory pension scheme
  • 26 days holiday (rising to 28 after 2 years’ service)
  • Free car parking onsite
  • A flexible and supportive working culture
  • A modern, open space and technology enabled working environment
  • Wellbeing programme for employees
  • A range of flexible benefits including holiday-buy scheme, eye care vouchers, annual flu vaccination, Uno buses discount (Hatfield), discounted gym membership (Hatfield) and a cycle scheme.

We are committed to equality of opportunity for all and value diversity in our workforce.  If you have a disability or special need that requires accommodation, please let us know.

Who Are We?

Exemplas Trade Services Limited (ETSL) delivers the trade support services for the Department for International Trade in the East of England.  ETSL is a subsidiary of the Exemplas Group, one of the UK’s foremost business support organisations with nearly 200 employees across a number of locations. Based in a state of the art head office in Hatfield, you will be joining the company at an exciting time when you can really influence the way in which the business transforms its culture and ensure it remains relevant to its customers and the markets in which it operates.

The fine print.

  • Please note this role is subject to mandatory Baseline Personnel Security Standard (BPSS) pre-employment screening comprising verification of identity, nationality and immigration status, confirmation of 3 years minimum employment history and/or other activity, and third-party verification of unspent convictions. 
  • Please note you must be eligible to work in the UK to apply for this role.
  • Please read our recruitment privacy notice

To apply forward your CV and covering letter to: recruit@exemplas.com.

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Contact us

Get in touch

Visit us.

Exemplas Holdings Ltd
Titan Court
3 Bishops Square
Hatfield
Hertfordshire
AL10 9NE

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