Vacancy details

CRF Business Information Adviser

Location: Hatfield – currently working remotely

Posted on: 02/12/2021

Do you want to play a key role in providing front-line support to small and medium sized businesses in Hertfordshire?

Are you able to build rapport with business owners and work collaboratively as part of a team?

If so, this role could be for you!

This is a great opportunity for an individual with experience of working with business owners and SMEs to make an impact within the local SME business support landscape.  

The main purpose of the role is to significantly contribute to the successful delivery of Community Renewal Funded (CRF) business support projects by being the first point of contact for SMEs in Hertfordshire seeking support. You will take clients through an initial interrogative diagnostic to understand their needs, challenges and barriers to businesses growth and to assess suitability for support from the CRF projects as well as from the wider Hertfordshire Business Support Ecosystem.

About you

We are looking for someone with previous experience of working in a busy environment involving customer service/public telephone contact or similar, who has a basic understanding of business operations and providing support to SMEs, and who would be confident taking Business Owners through an initial assessment to understand business needs and challenges.

You will also need to have the:

  • Ability to engage/communicate with people diplomatically, competently and effectively at all levels (internally and externally);
  • Ability to communicate effectively by telephone and/or webcam and in writing.
  • Ability to identify and provide appropriate solutions for clients and encourage uptake of external support.
  • Ability to calmly handle difficult client engagement

What do we offer?

This is a full-time, fixed term contract until the 30th June 2022.  We currently working remotely due to Covid-19. with occasional days at our offices in Hatfield.

  • The salary of up to £25,883 per annum for the right candidate;
  • Broadband allowance;
  • A generous, up to 10.5% non-contributory pension scheme (conditional upon being enrolled and remaining in the scheme for the duration of employment);
  • 26 days holiday (rising to 28 after 2 years’ service, pro rata for part time);
  • Free car parking onsite;
  • A flexible and supportive working culture including access to mental health first aiders;
  • Wellbeing programme for employees including access to discounts, workshops, health screening, employee assistance programme, Doctorline and more;
  • A modern, open space and technology enabled working environment.
  • A range of flexible benefits including holiday-buy scheme, eye care vouchers, annual flu vaccination and a cycle-to-work scheme.

We are committed to equality of opportunity for all and value diversity in our workforce.  If you have a disability or special need that requires accommodation, please let us know.

About us

We are one of the UK’s foremost business support organisations with approximately 200 employees across a number of locations. For over 25 years, we have provided business advisory services to more than 500,000 small to medium sized businesses on behalf of Government and Private sector organisations. As a business we recognise that giving a superior service to our clients depends on making the most of our people and we aim to give our teams challenging opportunities, recognition for achievement, job enrichment and the maximum flexibility we can.

The fine print

  • Please note we are not a Home Office visa sponsorship licence holder and therefore you must be currently eligible to live and work in the UK to apply for this role.
  • Please read our recruitment privacy notice for information about how we process your personal data.

Apply now

CRF Project Manager

Peripatetic – Hertfordshire region

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Exemplas Limited
Titan Court
3 Bishops Square
AL10 9NE

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