Business Courses
Half day (9.30am-1pm) – per person: £100 | per group: £430 Whole day (9.30am-4.30pm) – per person: £140 | per group: £700
| Writing Skills |
Learn how to write business documents clearly and concisely, using the correct grammar and punctuation |
Whole day |
| Advanced Writing Skills |
Look at some commonly made errors in English grammar and punctuation, and progress to more complex and interesting aspects of the English language to further enhance your writing skills. |
Whole day |
| Secretarial & Administration Practices |
Learn the essential skills required for effective secretarial and administrative procedures, complying with current legislation and practices. |
Whole day |
| Time Management |
Develop strategies to control your use of time. Course will include prioritising, delegation and assertiveness |
Half day |
| Managing People |
Develop skills and understanding of managing people effectively. Content will include identifying boundaries and learning styles, employment legislation and dealing with difficult people |
Whole day |
| First Impressions |
Develop a customer service approach to work. Content will include internal and external customers, anticipating requirements and responding to needs. |
Half day |
| Essential Telephone Terrific |
Aimed at staff more inexperienced in using the telephone to build confidence and improve techniques. |
Half day |
| Advanced Telephone Terrific |
Understand how effective telephone techniques influence the success of a business. Develop a professional telephone manner by building on strengths and eliminating weaknesses |
Whole day |
| Diversity Awareness |
Adopt a positive approach to equal opportunities. Contents include employer’s roles, equal opportunity legislation and good practice. |
Half day |
| Organise and Support Business Meetings |
Learn how to arrange and support business meetings, how to provide relevant documents eg agendas and minutes, and how to ensure meetings are efficient and effective. |
Half day |