Customer Service

What does it cover?

  • Training in, and assessment of, your workplace competence (often called an NVQ - Certificate or Diploma)
  • The fundamental knowledge required to work in your chosen sector (often called a technical certificate)
  • Functional skills including English, Maths and IT
  • Knowledge on rights and responsibilities as an employee (ERR Workbook)
  • Personal, Learning and Thinking Skills (PLTS) will be explored as part of the Apprenticeship

Apprenticeship in Customer Service

Please click on the link to access a breakdown of the Mandatory and Optional Units.

Advanced Apprenticeship in Customer Service

Please click on the link to access a breakdown of the Mandatory and Optional Units.


How long does it take?

We aim to deliver the Apprenticeship within 6 months and the Advanced Apprenticeship within 7-9 months.


How much does it cost?

There is no employer contribution for Apprentices under the age of 19 (assuming the employee qualifies for a subsidy). For those over 19, subsidies may also be available, depending on the apprentice's age, previous qualifications and the size of your organisation. We would welcome the opportunity to discuss costs further when we understand your business and learner requirements.


What are the taster workshops available for the Laboratory Technician Apprenticeship?

Tasters of the workshops delivered on the Apprenticeship for Customer Service are:

  • Personal Branding and Image - creating a positive impression
  • Delivering Excellent Customer Service - how to deliver good service consistently in a range of situations
  • Problem Solving - Recognising and overcoming obstacles: stopping them next time around
  • Managing Communications – optimising effectiveness of each media
  • Managing Information and Data - storing and retrieving information in ‘SMART’ ways
  • Continuing your development journey - discussing options for future learning

The subject areas for both Apprenticeship levels are the same but the standard required at the Advanced level is more challenging and more pro-activity is required by the learner.