Customer Service Training - ICS
Through the professional body for customer service, the Institute of Customer Service (ICS), Exemplas offers a range of facilitated customer service training and consultancy services to help you put the customer at the centre of all your activities. Our aim is to equip you with the knowledge and skills necessary to meet and exceed the service expectations of your customers. The result will be happy customers, loyal to your business and inspired to buy more from you, more often.
Training:
ICS FirstImpressions™
A two-day programme of practical customer service skills and an exploration of personal customer service challenges.
For more information on the ICS FirstImpressions™, please click here...
ICS ServiceManagement ™
A two-day course covering the range of skills and techniques needed to effectively manage customer service within your organisation.
For more information on the ICS ServiceManagement™, please click here...
Bespoke training
Exemplas offers a range of full day, half day and taster courses focusing on specific aspects of customer service delivery. Themes covered include communication skills, assertiveness, influencing skills, emotional intelligence and personal effectiveness.
Consultancy
Professional consultants, well-versed in all aspects of customer care can guide you on your customer service requirements. Where appropriate they can direct you towards further sources of customer service knowledge such as mystery shopping and customer satisfaction surveys.
Link to: www.instituteofcustomerservice.com/