Finding and Retaining Customers
Out perform your competitors. Stay ahead by providing excellent customer service to new and existing customers and secure new business from customers who are becoming increasingly focused on value for money.
Who is it for?
Business owners and managers.
When?
|
Date |
Duration |
Price |
|
17 March 2010 |
One Day |
£230.00 |
|
07 July 2010 |
One Day |
£230.00 |
Where ?
At our training rooms in 4 Bishops Square Business Park, Hatfield, Herts AL10 9NE
Programme:
- Finding new customers
- Developing a customer centred approach to excellence
- Reviewing customer experience
- Focus on continuous improvement
- Understanding your USP
- Customer perception and turning complaints into positive experiences
- Dealing with difficult situations