We are committed to providing high quality business development and support services that meet the needs of our customers.
Customers come first
As a customer, you may expect our staff to:
- be well trained in the delivery of professional services in their specialist area
- offer, where appropriate, a range of quality assured services designed to meet your needs
- provide clear information and be realistic about the help they can provide
- respect your opinion and act in your best interests
- act promptly and honour all agreed deadlines or appointments
- advise their name and act with courtesy and efficiency
- treat all information in strict commercial confidence
- provide a response to any complaint within five working days.
If you consider that the level of service falls below these standards, or in the event of an appeal in handling a complaint, you may write to the Chief Executive at Exemplas, 4 Bishops Square Business Park, Hatfield, Hertfordshire, AL10 9NE,
or telephone 0845 60 20 101.
Information and Openness
We prepare client satisfaction surveys regularly. You may arrange to review these at our office.
Value for Money
In circumstances where fees are charged we will ensure that these are appropriate and have been agreed with you in advance. Where appropriate, we will use available grants and other subsidies to help you achieve your goals and offset costs.
Continuous Improvement
We are constantly working to improve everything we do. However if you feel that we are not meeting the standards you expect then please let us know without delay.