exemplas - realising potential

As the business developed and grew, it became increasingly difficult for Aram Designs to monitor the quality of the service they were delivering to their customers. As the number of suppliers and customers increased, the need for a best practice standard became evermore apparent. In addition, it was becoming progressively more complex to comply with all the necessary statutory and regulatory requirements.

Exemplas was recommended to Aram Designs as the experts in providing consultancy to support and develop their business by implementing management systems in the following areas: Health and Safety, Environmental, Information Security and Quality.

As quality is the foundation and core of their business, and in order to secure larger contracts, it was identified that a quality management system that would allow them to monitor and continually improve their quality processes was essential. To ensure this was achieved, Aram Designs implemented the ISO 9001 quality standard and successfully gained certification in September 2010.

The Managing Director and Operations Manager had tried to implement the standard previously without success but working with Exemplas enabled them to achieve the certification effortlessly.

The benefits to Aram Designs are substantial and include:

Control of Records

Records have been established to provide evidence of conformity to requirements and to demonstrate the effective operation of the Quality Management System (QMS). This has been essential in helping Aram Designs identify gaps or failures in the management system and improve traceability towards manufacturer defects more efficiently. Furthermore, the records have formed the basis for their audit and improved working practices.

Competence, Training and Awareness

Training and competence form important keystones in the prevention of quality related problems within the workplace. Exemplas has provided specific training for Aram design employees, so that they understand the processes and assume quality responsibility. In addition, the training records have been improved and maintained so the Operations Manager can effectively identity and store training needs.

Improved Customer Communication

Communication in relation to product information, enquiries, contracts, amendments, customer feedback and complaints has all improved since implementing the QMS.

Customer Focus

This is a core part of the QMS and demonstrates ongoing commitment to excellence and to continuous improvement. Achieving ISO 9001 has improved customer service for Aram Designs as their products and services consistently meet customer requirements and expectations. Because of this, Aram Designs are confident of winning more customers and larger projects.

“Exemplas has provided specific training for Aram design employees,so that they understand the processes and assume quality responsibility.”

Justin Compton, Logistics Controller

“When tendering for new business customers often ask for ISO recognition and as such we are now in a better position to win new business since becoming ISO 9001 certified”.

Daniel Aram, Managing Director, Aram Designs.